Technical support

Check for program updates

Like all software companies, GraphPad occasionally issues minor updates to Prism. The full version number is not on the CD. Instead, drop the Help menu and choose ‘Check for updates’.

Check for answers on graphpad.com

If you can’t find the answers in these help screens, please visit our support web site. We update the Quick Answers database almost every week, and the answer to your question is very likely to be there.

Personal support

Drop the Help menu and choose Personal support command. Prism will instruct your email program to create a new email, automatically including your version and serial number, and attaching (if you choose) the file you are working on.

If the Personal support command does not work on your computer (or you use a Mac) email us at support@graphpad.com or use the form on the support page.

Be sure to mention the version of Prism you are running and if you are using Prism for Windows or for Mac. The full version number is not on the manual cover or the CD label. You have to run Prism to find out which version it is. Drop the Help menu (Windows), Apple menu (Mac OS 8-9) or Prism menu (Mac OS X) and choose About Prism. Windows versions have two digits after the decimal point (i. e. 5.00). Mac versions have a single digit after the decimal followed by a letter (i. e. 5.0a).

In most cases, a problem is best demonstrated by attaching a particular project (.pzf) file to your email.

Support Policies

While we reserve the right to charge for support in the future, we promise that you’ll receive free support for at least one year. We can’t predict how computer hardware and system software will change in the future, so cannot promise that Prism 5, released in 2007, will work well with future versions of Windows or the Mac OS.

Note that your Prism license does not include free statistical consulting. Since the boundary between technical support and statistical consulting is often unclear, we usually try to answer simple questions about data analysis.

We only provide personal support via email, not via phone.